b.cognosco

For one, workflow is a broadly used, ill-defined, catch-all term that can mean almost anything. I often wonder when someone is going to try selling workflow by the slice -- like pizza; or in a box -- like laundry detergent. In the world of business process management (BPM) it has almost always meant some computer-to-computer interaction managed and controlled by some IT geek. Not the sort of thing that can get the support of a typical manager or knowledge worker.

But Sam points to a variety of new BPM offerings that are embedding learning tools into their structure, and are making it easier for normal people to see and understand a business process. This is, to me, the most important change that can happen. In order for any BPM solution to truly optimize a process it must address the human component. A process must be visible to those who perform it, changeable by those who rely on it, and logical and helpful to those affected by it. Until the IT component becomes invisible BPM will never move into the mid-market space, where it is desperately needed.

Workflow Displacing Courseware-based eLearning. I continue to be blown away by new learning technology hitting the market. These innovations are now displacing courseware-based eLearning... [Learning Circuits Blog]