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Six Sigma and KM (#742)
Posted: 11/21/2002; 2:21 PM by Terry Frazier
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The November issues of APQC CenterView has an interesting article on the intersection of KM and Six Sigma disciplines, and using Six Sigma to define knowledge-based processes. Mini-case studies from Raytheon, Halliburton, and Compaq. This article begins the discussion of how you justify KM based on results.
Professionals in both arenas can learn from each other. Six Sigma can learn from KM how to recognize knowledge, as well as processes. Joseph Hofer-Alfeis from Siemens said, "Six Sigma is oriented to the quality of products and processes. If you think of a knowledge-intensive business, 'Six Sigma for knowledge quality' -- the quality of the proficiency, the quality of knowledge flows, and the quality of description knowledge -- should also be a very interesting thing. And exactly what we do with our business owners, when you make a knowledge strategy, is a Six Sigma process; and it ends up in business improvement actions [by] improving the knowledge."
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