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Wednesday, July 17, 2002

e-Publishing and POD TidBits from 'Cites and Insights'

Here are just a few of the useful tidibits I pulled from my reading of Cites & Insights courtesy of future of the book news. The first three items originated in M.J. Rose' column in Wired News, the

  • Xlibris now offers color print-on-demand (PoD) publishing, but it isn?t cheap: Setup takes a few months, the book length is limited to 24 to 60 pages, and the author pays $999 to $2,499 before the first PoD "book" appears.

  • The column ends with a striking number for the healthiest (and least "e") part of digital book distribution: Xerox printed 20 million b&w PoD books last year? and is demonstrating a $200,000 full-color PoD system. Twenty million in 2001: that?s a real business.

  • Also, Bowker wants to do PoD as a form of test marketing for outof-print books?and Powell?s Books is getting into the PoD business with the Oregon Cultural Heritage Commission, using Lightning Press for fulfillment.

  • It?s always fun to see market forecasters "distancing themselves" from their earlier forecasts. A Reuters piece posted May 8, 2002 includes the following from David Card of Jupiter Media Metrix: "We haven?t issued forecasts for the [ebook] industry in two years, because the market?s going nowhere. E-books were a dumb idea. I am very negative on this market." And a Simon & Schuster VP says "everyone who works in this industry did not really think" that the aggressive sales forecasts were "what the future held." Naturally enough, S&S won?t disclose ebook sales but says that they?re "meeting its own internal forecasts, with year over year growth in the double digit percentage range."
Posted by: Send an e-mail to Terry Frazier Terry Frazier at 11:52 PM  | Permanent Link  | Trackback URL | 

Why Freight Management and Logistics Are Important to Small Publishers

I continue to believe effective freight management -- rate shopping, aggregation, multi-carrier options just like the "Big Boys" -- is an important competitve advantage to small- and medium-sized publishers.

From M.J. Rose' column in Wired News?

Summer means discounts: Free shipping and discounted books are heating up at online bookstores.

Amazon.com is offering free shipping on all orders of $49 or more (down from the usual $99), and discounting almost all titles usually listed over $15 by 35 percent.

Some Buy.com bestsellers are 50 percent off. Free shipping is also available on some of these books. And orders of $99 or more that weigh less than 20 pounds are shipped for free.

Barnes&Noble.com is offering free shipping when two or more items are purchased.

[Wired News]

How can a small publisher break through when shipping a $15 book costs the buyer $4-$7?

Today, the vast majority of POD books are shipped from print facilities that have little to no experience in handling advanced logistics. They may have enough volume to get a UPS discount, but it's unlikely they can even come close to the rates that an Amazon or B&N.com achieves by using a mail consolidator such as http://www.dropshipexpress.com">DropShipExpress. Besides low rates, DSE can provide tracking numbers and certified delivery via USPS -- just like UPS or FedEx.

Granted, major shippers get significant discounts from UPS and FedEx, but they get significant advantage by aggregating thier shipments with consolidators and optimizing shipping with low-cost carriers. A POD provider who can do the same can offer e-Publishers a direct-ship model with similar benefits, while bypassing the inventory and discounts required by the major distributors and wholesalers.

Such sales will not supplant the in-store sales of the major retailers or the big on-line merchants, but it does give the independent a better shot at competing.

Posted by: Send an e-mail to Terry Frazier Terry Frazier at 11:32 PM  | Permanent Link  | Trackback URL | 
Categories: Future of Print

e-Book News and Views

Gary Frost tracks trends and changes in the book industry at Future of the Book. I've only begun browsing his site, but he seems to stay pretty much on-topic (is there a lesson for me there?) and both provides and points to some excellent resources.

The piece below points to a PDF file that is really good reading. If you're interested in what is happening in the e-book/e-publishing/POD arena you should check pp. 10-13 of ...

Cites & Insights. Walt Crawford picks up a number of items in the August Cites & Insights ebook column indicating the quiet realignment of the ebook revolution as it shifts toward a Print on Demand (and future of the print book)agenda.
[future of the book news]
Posted by: Send an e-mail to Terry Frazier Terry Frazier at 10:48 PM  | Permanent Link  | Trackback URL | 

Will FTC Investigate Congress

Hmm, while Congressmen hide away crafting all manner of ill-advised legislation for the precise purpose of protecting Hollywood and the recording industry from competition, FTC chairman Muris says that's a no-no for states. Do ya think?!

Muris said he formed a task force to study the matter and found that "there are many regulations that, although adopted ostensibly for one purpose, had the effect of protecting existing brick-and-mortar businesses from new competition in the Internet."

FTC: E-biz curbed by some state laws. ZDNet Jul 17 2002 5:20PM ET [Moreover - Online legal issues news]

Posted by: Send an e-mail to Terry Frazier Terry Frazier at 9:13 PM  | Permanent Link  | Trackback URL | 

More Technology Moving East

Internet router moving headquarters from Seattle to Atlanta. AP via New Jersey Online Jul 17 2002 6:06PM ET [Moreover - Atlanta news]
Posted by: Send an e-mail to Terry Frazier Terry Frazier at 9:07 PM  | Permanent Link  | Trackback URL | 

Anticipation...

Now waiting with baited breath for Release 1.0...

liveTopics 1.0 release iminent.

Okay I've said it before, but barring major incident liveTopics should be released before the end of the week. My current target is thursday since I move house on Friday and I'm not sure what my connectivity is after that. Or, maybe that's not a good time to release... :)

Oh well, damn the torpedo's, full steam ahead! [Curiouser and curiouser!]

Posted by: Send an e-mail to Terry Frazier Terry Frazier at 6:52 PM  | Permanent Link  | Trackback URL | 

Update: googleBox How-to

3. You do need to create an account with Google to get the key that's required by the Radio and Frontier glue They have a limit of 1000 calls to their server per day per user. For the applications we have in mind this should not be an important limit. And it's good that they've put the limit there, so that they can at some point make this a commercial for-pay service, which we believe it should be.

4a. Radio 8 users: Update Radio.root. Bring the Radio app to the front and choose Quick Script from the Developers sub-menu of the Tools menu. Enter google.init () and press Enter. Then choose Jump from the Developers sub-menu of the Tools menu and enter user.google. You should see an item called key. Click in the second column, enter the key you received from the Google website.

First, the instructions for Radio.

<%google.macros.box ("your name here")%>

This renders as a box, like the one you see on Weblogs.Com in the right margin, or on my Radio weblog, here.

Here's a list of parameters to google.macros.box:

1. searchterm is the only required parameter. It's the search string you would enter through Google's HTML interface.

2. ctResults, a number, default 10, indicates the number of results you want to see in the box.

3. tableWidth, a number, default 191, says how wide the box is.

4. frameColor, a string, default #000000, it's the color that the box frame is drawn in.

5. boxColor, a string, default #FFFFFF, the color of the inside of the box.

6. helpLink, a string, is the url of a page that explains what the box is about. Default is a page on the Radio site that doesn't exist yet.

7. textClass, a string, default the empty string, is the CSS class for all text in the box. If it's the emtpy string we enclose all text in a element with a size="-1" attribute.

Update: I found this thread on googleBox parameter examples along with a note from Phil Wolff on passing the name of a category to the macro. Neat idea. No resolution shown.

Posted by: Send an e-mail to Terry Frazier Terry Frazier at 4:11 PM  | Permanent Link  | Trackback URL | 

How About a Personal Library App

Maybe it's just me, but I never understood how Amazon was going to be profitable until they took over the e-Commerce and web operations for Borders. When I saw that it dawned on me that Amazon's Path-to-Profitability may well lie in its excellent web and infrastructure services.

This latest web services API and SDK seem to fit that vision, and I think it is a very smart thing the company does in stirring up the developer community this way. How it turns out is anyone's guess, but it's an interesting approach to leveraging their infrastructure superiority.

What I want to know is this:
Can someone use this SDK to write a personal library application?

I want to buy an inexpensive, hand-held barcode scanner, plug it into my PC, scan the ISBN codes on my hundreds of books, and let some software package run about the web building a database of all the critical info about the book.

I have thousands of dollars worth of books and if my house burned tomorrow I'd have no hope of recovering even part of it from the insurer. But a personal library program could sure help.

Any of you software mavens out there want to write such an app?

Search Amazon from Python. DiveIntoMark has written a piece of software that combines two things I love: Amazon and Python. (Makes sense, right? You expected to find Pe(a)rls in the Amazon?)

Mark has written PyAmazon, a Python wrapper for the just announced Amazon web API. [...]

[Paul Holbrook's Radio Weblog]
Posted by: Send an e-mail to Terry Frazier Terry Frazier at 3:41 PM  | Permanent Link  | Trackback URL | 

Crawling Before Walking with KM

Another good post from James, and comments from Denham, with key highlights for starting slow and growing up strong.

Walking before running. I've just spent the day in Canberra, doing some consultancy work for one of the government departments. With the plane
[Column Two]
Posted by: Send an e-mail to Terry Frazier Terry Frazier at 3:18 PM  | Permanent Link  | Trackback URL | 

Uh-Oh, Our Idiots Meet Their Idiots -- This Can't Be Good

I realize our representative republic form of government is the best of the multitude of flawed governing systems, and I know I should try to show a little respect. But, well... Damn! they are just absolute idiots when it comes to the Internet, privacy, copyright, commerce, or anything else that is remotely related to technolgy. And getting the Euro-idiots together with our idiots just doesn't strike me as a good thing. But I guess it has to happen...

Euro lawmakers discuss Net issues with Congress. U.S. officials, European Parliament meet to align on Internet security, privacy
[InfoWorld: Top News]
Posted by: Send an e-mail to Terry Frazier Terry Frazier at 1:53 PM  | Permanent Link  | Trackback URL | 

A Choice Paul Shouldn't Have to Make

Paul Holbrook, who figured out how to shorten the RSS feeds in Limiting RSS Summaries to First Paragrah, has found his solution wanting and gone back to allowing full stories in his feed. I don't blame Paul. He doesn't like writing like a journalist -- head, deck, story -- and finds that sometimes his readers miss an important point.

Or maybe even Paul doesn't know what the one most important point will be to his readers, and by filtering to his first paragraph he risks focusing on the wrong one and failing to get his readers all the way through.

I know. It happened to me.

But that doesn't mean I want to view Paul's entire story in my News Aggregator. And I should have the choice of how I want to get Paul's feed. The only way I can get through all the feeds I track is to do a quick scan. I currently have 60 news sources (I know, that's overkill) and I add a couple a week. Using "Mark Paschal"'s Kit News Aggregator keeps the display filtered down to a reasonable size, but if all my feeds included full stories it would still be too much.

The beauty of News Aggregators is the ability to provide a quick scan summary of the day's news, and I enjoy being able to scroll quickly through the list to see what I should pursue. I know that even if I miss something, someone else in the blogplex will pick it up. With full stories I can't get that quick scan, and I lose the spontaneity that is important to me.

But what is right for me isn't right for everyone. As Jon Udell says in RSS Truncation Shouldn't Be An Either/Or Choice, the reader should be able to choose how to get the feed. Paul shouldn't have to make an either/or decision about what his readers want.

There should be a simple mechanism for allowing readers the choice of having a full or truncated feed. "Jenny Levine" has accomplished this using some server-side scripting, but it's over my head until I can learn something about cgi and php. Paul also suggests a mechanism where the author could choose what to place in the feed on an item basis. Either of these is better than the situation now.

Until Paul gets his item-by-item feature, I hope he'll consider offering a dual feed, ala The Shifted Librarian.

I'm not going to truncate this feed anymore.

After championing truncating your RSS feed to the first paragraph, I'm going back to an untruncated RSS feed. Truncation works very well if you write like a reporter. If you get everything important into that first paragraph, folks can decide if they want to click further. But sometimes I feel more like telling stories than reporting the news. And in that case, it's very hard to get everything you want to say into that first 'graph.[...] [Paul Holbrook's Radio Weblog]

Posted by: Send an e-mail to Terry Frazier Terry Frazier at 11:31 AM  | Permanent Link  | Trackback URL | 

Rebuild The World Trade Center

A nice website showing the six concepts currently under consideration for the World Trade Center Area. I guess there are a few who just want a memorial built there, no buildings.

I disagree. We rebuild. A memorial to the dead is appropriate, and maybe we don't reproduce the Trade Center towers, but we rebuild. We're human and that's what we do.

"Direct Link to Info on the 6 Concepts Being Considered" [Daypop Top 40]

Posted by: Send an e-mail to Terry Frazier Terry Frazier at 10:27 AM  | Permanent Link  | Trackback URL | 

I Hate Typos -- Radio Blogging from MSWord

Using LiveTopics to beat typos. I hate typos, and I haven't the time or the inclination to figure out little accesso-checkers like MicroSpell. I'm sure it's great, and all, but I just don't have the time.

So I was looking at |Matt|'s blog today, checking out the TopicRoll, and saw a link to Radio Blogging from Word (there's a Mac version, too.)

It is pretty technical for a pseudo-geek wannabee like me, and I have almost no tolerance for stupid MSWord tricks (I can't even make it do a decent outline) but if I can make this work, reliably, this will be a good thing.

I'll let you know how it goes.

Update: Well, this does work. It runs a little slow on my PIII 733 machine, but it does carry over links, colors, and basic styling just like Simon Fell said it would. Neat. Now we'll have to see just how useful.

Posted by: Send an e-mail to Terry Frazier Terry Frazier at 12:44 AM  | Permanent Link  | Trackback URL | 


Tuesday, July 16, 2002

Caution Needed in Fulfillment Services

A recent print industry report touted fulfillment services as the next "killer opportunity" for print service providers. Fulfillment is a legitimate way for digital printers to expand service offerings, but executed poorly -- or with the wrong model -- it can lead to disaster.

Caution must be taken not to overlook the actual ROI of most fulfillment operations (low) and the costs of inventory (high). Many fulfillment providers today have built businesses based more on storing things than providing robust services. As the cost of inventory and real estate has risen, they've found themselves pinched between expensive warehouses and customers who no longer want to maintain inventories. Most printers will likley have to make changes in their market and sales strategies for fulfillment to generate significant revenues. And selling print is a far different proposition than selling operational support services.

Fulfillment can be a solid service when matched with other appropriate offerings -- such as sophisticated freight and logistics management -- but printers must be wary of treating it as a simple warehouse adjunct. Instead they must address fulfillment as just one aspect of a demand-driven business and customer model, and build a solid value proposition for these emerging markets.

Fulfillment Services The Next Killer Application for On Demand Printing [WhatTheyThink]
Posted by: Send an e-mail to Terry Frazier Terry Frazier at 12:00 AM  | Permanent Link  | Trackback URL | 
Categories: Future of Print

Start Small, Grow Right with KM for Projects

As Jim says, a nice little mini-case on KM -- how to start small and achieve success. This is important for those of us looking to get a company started on the right track. The case study talks about successfully applying KM practices to a single project as a way to embrace the principles. Among the key thoughts:
  • Start small and grow steadily over time.
  • Set the "rules of the road" up front and keep it simple.
  • Enforce the new culture.
  • Define standards but be reasonable.
  • Pilot a project.
  • Assign a KM owner.
  • Show everybody everything.
  • Management support.
  • Team feedback.
This is a useful 15-minute read for anyone getting ready to start or lead a new project.

Project Level Knowledge Management.
Project-level implementations of KM hold promise for one simple reason: They address real day-to-day problems that can only be solved with collaboration. Notice I didn't say collaboration tools. That's a very important distinction because this is where KM has traditionally gotten into trouble. The tools are enablers; collaboration is an interaction of people. If you use the tools right, you make the interaction easier; people see the value and buy into the concept. Once people buy into the concept, any initiative will grow and nurture itself.

This approach is exactly why we're having success with project-level KM. The ability to focus on core collaboration tasks and really get to the heart of what workers need is key to any KM initiative. [ADVANCE for Health Information Executives ]

Another example of some solid thinking about how to introduce KM into the organization. This article focuses primarily on how to support a transition from typical practices (e.g. e-mail and ad hoc documentation) to practices that will support improved knowledge management in the long run. If you look at the examples offered, it's clear that k-logs would be an ideal technology tool to meet KM needs at a project level.

A nice little mini-case. [McGee's Musings]

Posted by: Send an e-mail to Terry Frazier Terry Frazier at 12:00 AM  | Permanent Link  | Trackback URL | 
Categories: Collaboration

Update: Radio Supports XCOPY Deployment and Synching

John Robb recently wrote about Mobile K-Logging:

There are three modes of remote K-Logging. They are:
  1. Remote access to a K-Log through a browser on a random PC.
  2. Mobile laptop with a local K-Log tool.
  3. Remote K-Logging via e-mail.

In my own post on the issues I noted that while using a mobile laptop is an enticing idea I don't want to give up my desktop workstation, so until there is a way to synch Radio across multiple computers I can't do this.

Well, Jon Udell has a story addressing a simple way to solve my dilemma. In Radio Supports XCOPY Deployment Jon explains:

FWIW, my recipe for backing up Radio, and also transplanting it to/from my notebook PC for travel, is simply:

xcopy /s /d C:radio. T:radio.

In this era of fast networks and capacious hard drives, it's really no problem.

BTW this feature, long missing from Windows due to registry entanglements, is touted as a new thing -- "xcopy deployment" -- in the .NET marketing literature. Works in Radio too :-)

I'm guessing there are some path issues to resolve here, but maybe not. In any case, I know I've seen a script somewhere for fixing paths. So if it is an issue I'm sure there is a fix. Being able to move Radio to a laptop for travel but not having to use a laptop all the time is great thing for me. Thanks to Jon Udell and the power of the web for getting this info to me.

Update: a link to the discussion thread on Andy Fragen's myFixFilePathsAndAddresses script.

Posted by: Send an e-mail to Terry Frazier Terry Frazier at 10:23 PM  | Permanent Link  | Trackback URL | 

In the Same Room Does Not Mean on the Same Page

How many times have you heard it said -- "Sometimes you just have to all get in the same room." Well, I've been in that room. And I can tell you that when 27 people walk out that door to go their 27 separate ways, they hold 27 different ideas about what they heard, what it means, and what they should do about it.

This cuts to the core of what goes wrong in many virtual teams and virtual organizations. Conference calls don't get it. More meetings don't help. The only thing that helps is getting people to expose what they are thinking in an open fashion. This essay at Technography is well worth your time. It is short, pithy, and to the point.

I don't know where he finds this stuff. This page has an original post date of January 1999. But Ron Lusk has done it again.

Technography: Group Journaling.

So here's the problem: Presentations, all be they clear, graphic, succinct, perhaps entertaining and even electronic presentations, do not a consensus build.

When all is said, and all the presentation presented, and the doing has to get done, the page we're on is not the same anymore. We each have a somewhat different understanding of what we supposedly learned. Informed as we have supposedly become, the information isn't part of our common knowledge. via [Ron Lusk's Radio Weblog]

Posted by: Send an e-mail to Terry Frazier Terry Frazier at 4:44 PM  | Permanent Link  | Trackback URL | 

Radio -- More Than a Blog Tool

Yeah, what |Matt| said.

After reading and writing about blogging books yesterday I began to think about what it is that separates Radio from the other tools, and why this distinction is important.

I don't journal. There is nothing in my personal life worth remarking on, and tools that cater to the user who wants an online personal journal don't appeal to me. I enjoy reading some journals, but had that been all there was to Blogging I would never have tried it myself.

I'm more interested in business and learning, and I need a different tool. I want something that fosters collaboration with less structure, and less intimidation, than formal KM systems. I want to successfully run a virtual company -- something I now believe to be virtually impossible. But I think a transparent, user-friendly, addictive method for getting people to enter the collaborative system is mandatory for any chance of success.

So when I saw Radio's personal content management, networking, and k-logging possibilities I was hooked. It's still a little rough around the edges, but it's a great tool, and I can see tremendous possibilities for using it in business and learning environments.

I agree with Matt, Radio won't ever be right for everyone. There's no reason for it to be. Blogging is becoming a generic descriptor for a set of personal software tools, with specific types emerging for different users. As Dave Winer said:

In 2002, we're beginning to get to a category of software, with lines of delineation -- Movable Type is different from Manila, and Radio is different from Blogger, if one wanted to study a category, the products are lining up to accomodate. Other than that there's little that each blog has in common with other blogs.

There will be plenty of room for different tools in the future, and I look forward to seeing developments from all the BlogTool writers. My eyes have been opened to a new paradigm in web space. Many years ago I naively thought XML would kill the web as a personal medium, making it too inscrutable for all but the brainiest experts.

I was wrong. The BlgTool writers have taken XML to the masses, and it is good. There are many, many people who don't know it yet. But they will. And when they do there will be a BlogTool to meet their specific needs.

Why Radio?.

Why have I choosen Radio over MovableType? It's a question I've asked myself recently.

I think MT looks like an excellent blogging system. In a few years time I think that MT (or son-of-MT) is likely to be the choice for bloggers who need a little more than Blogger (or son-of-Blogger) will provide.  I don't believe, as much as I love it, that Radio will be that choice.

However I do believe that Radio could be the klogger tool of choice.  Why?

Because Radio has such potential in both a networked (social) and standalone (personal) context.  Because Radio is a general computing platform that has been specialized to handle blogging but could also be specialized for a thousand other applications.

I, along with others, are looking to take it to the next stage with k-log ready tools.  Userland are doing their part with things like Instant Outlining and RCS.

So, that's why Radio. [Curiouser and curiouser!]

Posted by: Send an e-mail to Terry Frazier Terry Frazier at 3:17 PM  | Permanent Link  | Trackback URL | 

Photo-Realistic Choices

My friends in the graphic arts community, some of whom are experts in these particular applications, rank Photoshop Elements higher than Paint Shop Pro for beginning photo enthusiasts. I think they find the auto-correction tools in Elements to be a nifty thing. I use an old version of Paint Shop (v 5) because it's paid for and it does the few little things I need, but considering they are about the same price I'd buy Elements if I were making the choice today.

Photoshop is clearly the hands-down winner for overall functionality but, frankly, is way overkill for the beginner.

WHICH APP TO USE? Sticking my toe in the digital photography pool, I hear about three applications for photo editing:

Does anyone have advice on how to determine the right tool for the job? Is it logical to think that someone just starting in digital photography will find all they need in Photoshop Elements, and because it's from Adobe, the upgrade to Photoshop would be an easy transition?

Adobe Elements 2.0. Adobe has announced an new version of Elements. Version 2.0 adds a variety of new features and improvements including a Glossary of digital photography terms, Quick Fix dialog which can add immediate fixes in... [Digital Photography Review (dpreview.com)]
[Steve Pilgrim's Radio Weblog]
Posted by: Send an e-mail to Terry Frazier Terry Frazier at 1:44 PM  | Permanent Link  | Trackback URL | 

Radio, Mindspring, and ftp

Steven Vore reports that he has no difficulty upstreaming his Radio weblog to a Mindspring site. I haven't been able to get an upstream my old personal web space that came with my seven-year-old Mindspring dial-up account.

Update: My upstream to Mindspring works as advertised. I think all the problems were related to the BlueDomino ftp server locking up the Radio ftp driver. Once I stopped Radio from trying to upstream to BlueDomino.com everything at Mindspring worked fine.

That URL -- www.mindspring.com/~tfrazier/ -- still works and I can still connect and put files with a regular ftp client. I never really used the space much. I had a couple of subdirectories in it and I used to get Register.com to forward some URLs to those directories rather than pay for hosting accounts.

Steven has a little different setup and his settings might be of value to others trying to put a Radio weblog on a Mindspring account:

server: home.mindspring.com
path: /www
url: http://svore.home.mindspring.com
[X] check...passive mode.

I hope this helps
-Steven Vore

So do I. Thanks Steven! The URL above is Steven's weblog. Go check it out.

Posted by: Send an e-mail to Terry Frazier Terry Frazier at 10:01 AM  | Permanent Link  | Trackback URL | 

Update: Radio, BlueDomino.com, and ProFTPd

I get the usual error messages: Can't upstream because "Array index is out of range. The string "buffer" doesn't have an item #23".

I recently setup a new domain at bluedomino.com, using their $8.95/mo plan. This runs less than half of what I pay Interland, and I can have it billed monthly to my credit card, where Interland wants to bill me annually.

But I can't get Radio to upstream to the BlueDomino servers. Seems they run ProFTPd 1.2.5rc1 as their ftp server, and this gives Radio fits and starts.

What's more, Blue Domino doesn't seem to have much of a tech support service. I can't be sure -- I've only just started using them. But so far it takes 2-3 days to get an e-mail from a human, and then it's pretty useless.

Contrast this to Radio support:
I post a note on the Radio discussion group and (usually) within hours I have a response from someone on the Radio team. And the resulting discussion gets the problem solved quickly -- either through references to existing posts or some new information.

Lawrence Lee has picked up the case on the ftp driver and is trying to debug what's happening. Since ProFTPd seems fairly popular among the Linux-based hosting services, I guess the Radio guys would like to understand it. Here's hoping he gets it solved shortly.

Update: Lawrence has successfully upstreamed to a subdirectory under my domin at BlueDomino.com. But I still can't do it. I continue to get the "buffer" errors. And I still don't have any help from Blue Domino tech support -- either via e-mail or through their supposedly LiveChat support. Harumph!

Posted by: Send an e-mail to Terry Frazier Terry Frazier at 9:21 AM  | Permanent Link  | Trackback URL | 

Singing in the News

I really like this one...

Newspapers Got The Beat?. " ' Can newspapers help make record companies obsolete? . - By Robin 'Roblimo' Miller - I just downloaded Internet Porn from The Washington Post's Web site. It's one of the quirkier songs available from MP3.washingtonpost.com , a section of the Post's site that allows local musicians to self-publish their work online for free. MP3 download sections are not yet common in daily newspapers, but if enough of them pick up on the idea, newspapers could becom... [The Shifted Librarian]

Posted by: Send an e-mail to Terry Frazier Terry Frazier at 1:00 AM  | Permanent Link  | Trackback URL | 

Night Watch

"Citizen Corps" [Daypop Top 40]
Posted by: Send an e-mail to Terry Frazier Terry Frazier at 12:58 AM  | Permanent Link  | Trackback URL | 

How to Succeed at Consulting

Nice take on how consultants can really help your company. This pithy little story in the New Yorker came to my attention via Ye Olde Phart, and chronicles the tale of a big-time consulting firm, a big-time energy company, and a big bang. But it's not the consulting company you think it is...


The Talent Myth [Ye Olde Phart]

Posted by: Send an e-mail to Terry Frazier Terry Frazier at 12:53 AM  | Permanent Link  | Trackback URL | 


Monday, July 15, 2002

Call Centers Represent Upstream Opportunity

James Robertson of Column Two has published some informative work on call centers over the last couple of days.

Call centers are an emerging opportunity for Print Service Providers looking to move into upstream, value-added business. Already, if you call Microsoft's Certification & Training center, your call is answered by a Bertelsmann employee in Burbank, CA. If you call John Deere's dealer support line your call is answered by an employee at Midland Information Resources in Davenport, IA.

These companies handle the printing, inventory, and fulfillment tasks for training or parts manuals. It was a natural extension to begin handling the questions that go along with these products. A call center doesn't have to be a huge enterprise (Midland's has four employees), but running a call center is nothing like the printing business. It requires a whole new set of skills and understanding.

If you're interested in how call center management could fit into your business, or want to better understand the value proposition for such an operation, James' work is a good place to start.

Tog on call centers. Bruce Tognazzini (aka "Tog") has written an excellent piece about How Call Centers can Make or Break Companies. This talks about the value that a call centre call can add to the business as a whole.

Interestingly, this is exactly what I wrote yesterday, when finalising the Powerpoint presentation for my talk at IIM 2002 on "Knowledge management for call centres".

For the record, these are the six advanced KM for call centres points at the end of my presentation:

  • Building 'communities of practice' within call centres
  • Developing relationships between customers and the organisation
  • Call centres as a strategic corporate asset
  • Call centres as a source of innovation
  • Incorporating call centre expertise into research and development teams
  • Integrating training, usability testing and knowledge management
(For more on this topic, see my full article.) [Column Two]
Posted by: Send an e-mail to Terry Frazier Terry Frazier at 12:00 AM  | Permanent Link  | Trackback URL | 
Categories: Future of Print, Strategy

The User Time Forgot

About the users. Donna Maurer has posted her experiences in conducting user research. Her top two "rediscoveries": People don't like using the Internet [Column Two]
Posted by: Send an e-mail to Terry Frazier Terry Frazier at 10:43 PM  | Permanent Link  | Trackback URL | 

HP Drops Middleware

(update) HP eliminates several middleware products. Bluestone products to be replaced by partnerships [InfoWorld: Top News]
Posted by: Send an e-mail to Terry Frazier Terry Frazier at 10:34 PM  | Permanent Link  | Trackback URL | 

Liberty Alliance

(update) Liberty Alliance details network identity specs [InfoWorld: Top News]
Posted by: Send an e-mail to Terry Frazier Terry Frazier at 10:33 PM  | Permanent Link  | Trackback URL | 

Books Make It Real. An Offer You Can't Refuse

Don't like the current crop of blogging books? Here's your chance to do something about it.

What's The Problem?

There seem to be a few bloggers espousing some very wrong-headed opinions on the recent and pending publication of books about blogging. As Jenny Levine at TSL posted Sunday:

Bill Turner : "Okay, do we really need all these books about weblogs? Is it really that complex a thing that we need instruction?... Personally, I don't think there's anything that a book can teach you on the subject, much less four books. It isn't rocket science." [jenett.radio] [via The Shifted Librarian]

Frankly Bill, it damn near is rocket science -- at least if you want to do anything more than post a little IM-type blather to a couple of friends. Anything more complex requires some knowledge of what's possible and the technology. Radio, Wiki, Zope, and the lot are Geek Toys. I spent over three weeks fiddling around before I got it, and I'm a reasonably astute person who has used the Internet daily for years.

More importantly, you need to know why you should be doing it. The few adults outside the blogging community who have some idea of what blogging is think it's just the chatty-app described above. And that application has about zero appeal to anyone over the age of 14. You're not about to get mass adoption with this as the reference model. I still have trouble getting anyone I know to understand that blogging is not just a trifle suited only to the feckless and unemployed.

But even if you add in all the people who have heard of blogging and think it's useless, you still have a tiny fraction of the web-enabled population. As Michael Wilson says:

Oh stop already
Look, there's a simple fact that seems to elude most of the Blogerati, if I may coin a term. Most people (something that has no statistically relevant deviation from EVERYONE) have NO idea that blogs exist. The books about blogging need to be there. We're in a pretty self-congradulatory medium here. Hell, I'd even go so far as to say that an inaccurate book is better than no book.
[via The Universal Church of Cosmic Uncertainty]

I have a long-held belief -- books make things real. Whether you read them for fantasy, relaxation, or education, a good book has a way of bringing its subject to life -- even ethereal techno-things like blogging. Books add credence and credibility. They make the intangible tangible. Dave Winer claims he doesn't understand books about blogging. I think our fearless leader has missed the boat on this one. And the general uproar over badly written or useless blogging books is misguided.

As |Matt| says:

I think this is a key point. When I step back and think about it I've had a lot of conversations recently where the subject of blogging came up because people asked me about what I was doing. There then followed a conversation where I try to get across what it's all about. In desperation I usually end up with some sort of half-baked: "It's like a web diary" explanation. This misses so much of value but there you go. These are people who know what the Internet is, use wordprocessors and email, maybe even write web pages.

And here's uber-librarian Jenny Levine summarizing nicely the need for books on the subject:

I covered blogs at our SLS Tech Summit in March, but it was still too confusing and irrelevant for most of the librarians that attended that session. Next time, I'll be able to hold up these books, and they'll take me more seriously. Sorry, but that's how most of the world still works. They'll purchase them for their libraries, too, which means the concept of blogs will officially be cataloged and indexed in our collective memory (not just the memory of those of us who live online).
[via The Shifted Librarian]

What's The Deal

One of Dave's major complaints is the current blogging books don't talk about what's happening now. In Dave's words:
One of the things that kills books about blogs is the shelf-time they spend between the time they were written and the time they go to press. This is a fast-moving area. That really is visible in the Blood books, and I suspect will also be evident in the O'Reilly and BlogRoots books.
[via Scripting News]

I know how to fix this. I work (at least for a bit longer) for one of the new, Internet-based publishing companies. My employer can get a book from manuscript to finished product in less than a month. Once available it's listed in every book distribution database in America and is available to ship within 2-3 days of order.

What's more, my particular company is also partly owned by Barnes & Noble, and has a deal to get top-quality how-to, self-help, and tech books into the stores and on shelves in B&N retail stores.

So it's theoretically possible (yeah, even feasible) to get a real book into real stores in time for it to be timely, relevant, and useful.

Dave's second complaint is this:

Another problem with books about blogs (blooks?) is that as I read them I want to comment, more than any other kind of book (I've been reading a lot lately). Well, how do you do that? Will these books be on the Web? Will they have paragraph-level permalinks?

There are a lot of options for how this might look, but the short answer is yes, this book can be available on the web, in formats that allow comments, bookmarks, etc.

Here's the Offer

I'll head up the effort to publish this book -- edit it, if you will. I'll pay the fees, shoehorn it through the process, keep track of the files, try to bring it all together in a meaningful fashion. I'll make sure it gets submitted to B&N for possible inclusion in their in-store selections (big names help here, Dave -- hint, hint.)

When it's published any royalties (after recovery of actual publishing fees) will go to some charity -- maybe the Heart Assn, or the American Cancer Society. (I'll post the royalty reports and check copies so you can see.) I'll even avoid putting my name anywhere in or on the book, if that makes you feel better.

It won't be

"a philosophical book to have lasting value, but to do so, they should have gotten a social butterfly to edit it, one who crosses all the lines with ease, someone who likes everyone and who everyone likes, but somehow doesn't have to kiss ass to do it." -- Dave Winer

kind of book, but it could be valuable to Jenny and Matt, and me and any of a thousand others who might want to get friends, family, and co-workers involved and need something to make it real for them.

We could use a conceptual manual for blogging, klogging, connecting, managing, etc. One that could be updated and revised every few months, if needed, but still be tangible to the outside world.

Call me crazy, but I think it would work. I'm willing to try, if a few of you want to contribute the content. I can post a draft shell for the TOC at QuickTopics and we can start anytime. It's all up to you.

Posted by: Send an e-mail to Terry Frazier Terry Frazier at 4:34 PM  | Permanent Link  | Trackback URL | 

Presentation Wars

The worst presentations known to man -- that's what this is. Sick, sick, sick, I say. Now, go see for yourself (and be sure to watch in "Slide Show" mode to get the full effect.)

Powerpoint In The Coliseum. Oops - I missed Round Two of the Sippey versus Harpold clash of the Powerpoint titans , so now I'm also catching up on Round Three . I agree that Harpold won round two , if you can use the word "won" for that presentation. Hey, why no RSS feed for this epic battle?!
[The Shifted Librarian]
Posted by: Send an e-mail to Terry Frazier Terry Frazier at 3:36 PM  | Permanent Link  | Trackback URL | 

Blogging Collides With The Printed World.

Blogging Collides With The Printed World. Bill Turner : "Okay, do we really need all these books about weblogs? Is it really that complex a thing that we need instruction?... Personally, I don't think there's anything that a book can teach you on the subject, much less four books. It isn't rocket science." [via jenett.radio ] Perseus Publishing was kind enough to send me copies of The Weblog Handbook and We've Got Blog , which I received this weekend, so I've found my vacation reading (m... [The Shifted Librarian]
Posted by: Send an e-mail to Terry Frazier Terry Frazier at 8:13 AM  | Permanent Link  | Trackback URL | 

Blogging Books and Trackback

Blogging books and Trackback. Oh stop already.. I keep reading entries discussing the idea "how silly it is that there are books coming out about blogging."

Look, there's a simple fact that seems to elude most of the Blogerati, if I may coin a term. Most people (something that has no statistically relevant deviation from EVERYONE) have NO idea that blogs exist. The books about blogging need to be there. We're in a pretty self-congradulatory medium here. Hell, I'd even go so far as to say that an inaccurate book is better than no book.

» I think this is a key point.  When I step back and think about it I've had a lot of conversations recently where the subject of blogging came up because people asked me about what I was doing.  There then followed a conversation where I try to get across what it's all about.  In desparation I usually end up with some sort of half-baked: "It's like a web diary" explanation.  This misses so much of value but there you go.  These are people who know what the Internet, use wordprocessors and email, maybe even write web pages.

So the value of the books, even the bad ones, is as Jenny points out:

"Now I find myself in the same situation with blogs. I plan to implement them for every service area at SLS and on a personal level for staff internally and yet, I'd be surprised if even 10% of our staff understand what they are. I covered blogs at our SLS Tech Summit in March, but it was still too confusing and irrelevant for most of the librarians that attended that session. Next time, I'll be able to hold up these books, and they'll take me more seriously. Sorry, but that's how most of the world still works. They'll purchase them for their libraries, too, which means the concept of blogs will officially be cataloged and indexed in our collective memory (not just the memory of those of us who live online)."

People are going to read these books.  Lots of 'em.  I hope Blogger.com have a good relationship with their server suppliers!

Blogging is currently a one-way medium. Best you can do is have 2 (ok, "N") people subscribing to each other's monologues. But with TrackBack you close the loop and notify your conversation partner that it's now her/his turn. Now you can TRULY have interchange. Something that's only hackishly possible at the moment. (Check the userland discussions for the number of times people ask for "comment notifications".)

» I agree.  I think TrackBack is a very important technology.  I'm reaching for a metaphor but can't find a good one.

But effectively it's the difference between a broadcast system and a network.  Blogs alone are too much like public broadcasting.  You send and if you're lucky you get back letters and phone calls.  With TrackBack people can be wired in, feedback loops will be established, communities will grow, it'll all come alive.

 

[Curiouser and curiouser!]
Posted by: Send an e-mail to Terry Frazier Terry Frazier at 8:12 AM  | Permanent Link  | Trackback URL | 
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