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Thursday, May 10, 2007

IBM Rumored to be Planning Unprecedented Offshoring Switch for 2007

I worked for IBM from 1995 to 1998. During that time I met some great people and had the privilege of working on more than one world-class project. As part of the benefits package I was allowed to buy IBM stock at a discount, and I did so. A few years ago I sold the stock off, as it had stagnated for a while and my general fondness for the company had dwindled. I still have friends there, many of them working for IBM Global Services. Now Robert Cringely reports that Big Blue is planning to axe more than 100,000 people from IGS, moving all the work offshore:

I, Cringely:The Pulpit - Lean and Mean

[...]
The IBM project I am writing about is called LEAN and the first manifestation of LEAN was this week's 1,300 layoffs at Global Services, which generated almost no press. Thirteen hundred layoffs from a company with more than 350,000 workers is nothing, so the yawning press reaction is not unexpected. But this week's "job action," as they refer to it inside IBM management, was as much as anything a rehearsal for what I understand are another 100,000+ layoffs to follow, each dribbled out until some reporter (that would be me) notices the growing trend, then dumped en masse when the jig is up, but no later than the end of this year.[...]

This cannot be good. As Cringely notes, offshoring of this scale creates massive communication and support problems - at least if the customer is in the US. My experience with BellSouth's lame, dysfunctional, globalized tech support has been a disaster. Dell, same story. In fact, if you have ever had a good experience with offshore tech support I'd like to hear about it. But more importantly, if Cringely is right IBM management is going to axe 100,000 jobs knowing full well that it may cripple the company. I don't care if the stock price rockets upward for some brief period. I'm glad I no longer have any financial stake in Big Blue.

Posted by:  Terry Frazier at 10:17 PM  | Permanent Link  | Trackback URL | 
Categories: Business & Finance, Globalization, Productivity

Wednesday, May 9, 2007

Zen and the Art of the Backup

Brent Ashley reminds us all that backups are essential to peace of mind. Which reminds me... I've been living off my laptop for more than a year since my last workstation went up in flames (gawd, I hate computers) and I really need to back it up to an external drive like, right now.

The path to serenity is via regular backups

Michael O’Connor Clarke’s recent brush with near-data-death had a happy ending, and he credits my backup advice with helping to save the day. I figure now is as good a time as any to make that advice more widely known.

The ONLY successful backup strategy is one that actually gets your system backed up regularly. This means taking it out of the hands of the procrastinator and into the hands of the automator.

In my opinion the only truly workable restore strategy is to have a disk image to restore. If you have to spend untold hours loading your OS and programs, searching for license keys and farting around with settings, passwords, adding users etc etc, just to get to the point where you can restore your backed-up data, you are wasting time and money.

A regularly scheduled disk-image backup will save your otherwise very sorry ass many many times.

I use Acronis True Image to back up my laptop. The Home version suits my needs, but the Workstation and Server products are stellar as well for a business environment.

Acronis makes a compressed image of selected partitions on your hard drive. It does this in the background while you are still using your computer. You can schedule it to happen regularly so you don’t even have to think about it.

With Acronis you can:

• Make a full image of your drive
  • Make multiple incremental images against a full image
  • Save the image locally or over the network, split to multiple files or CDs/DVDs
• Access the images for read or restore
  • Mount any full or incremental image to access a snapshot of your drive via a drive letter
  • Restore your machine from any full or incremental state via disk, cd, network
  • Restore your machine from bare metal with a rescue boot CD
• Schedule backups
  • Automate backups so you don’t have to think about them
  • Define pre and post commands to run

Those are the basics you need. Beyond that you can use the rescue CD to back up and restore non-windows partitions, too - Linux and BSD for instance. There are many other features too.

I have a scheduled task set up to back up my laptop every Monday and Thursday at 2am to my home server. If my laptop is plugged into my network at home at those times, it will save a full disk image to the server. If the target directory already contains a full image, it will build an incremental image.

At the start of each month, I delete the contents of my LastMonth directory and move the current image and incrementals there. I should really write a batch to invoke pre-task to do this automatically, since this is the only thing I still have to remember to do.

I’m pretty serious about my backups. On my server, I have two 250Gb hard drives that I synchronize daily using rsync. I also copy certain critical files off to a NAS device that’s at the other end of the house and take sporadic file backups to a USB drive to take offsite. You don’t have to get that crazy about it, but for the sake of your long-term sanity, by all means set up a regular image backup of your main machines.

Posted by:  Terry Frazier at 10:23 PM  | Permanent Link  | Trackback URL | 
Categories: Productivity, Technology

Monday, April 2, 2007

What Do You Mean, I Have To Change The Toner?

Posted by:  Terry Frazier at 8:19 PM  | Permanent Link  | Trackback URL | 
Categories: Productivity, Technology

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